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ComplaintEnquiry

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Detailed Description

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Important Policy Notes

Only complaints submitted in writing will be formally processed.
Anonymous complaints cannot be actioned under this formal procedure.
We aim for fair and independent resolution, always prioritising client interests within regulatory limits.

Crypto-assets are volatile. Your capital is at risk. You should only invest what you can afford to lose.

Authorization

CySEC Authorized Crypto-Asset
Service Provider (CASP)
Legal entity name:
Ronin EM Ltd
Registration No: 017/24
Supervisory authority:
Cyprus Securities
and Exchange Commission

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Ronin EM Limited, the owner and administrator of the website https://em.ron.in/ and its related services, is a limited liability company incorporated in Cyprus under registration number HE400137, with registered address at 19 Promachon Eleftherias, Alpha Business Centre, Mezzanine, Agios Athanasios, 4103, Limassol, Cyprus, licenced and regulated by the Cyprus Securities and Exchange Commission (CySEC) as a crypto asset service provider under CASP licence number 017/24. Past performance of a digital asset or financial instrument is not an indicator of its future performance. Digital assets (a.k.a. crypto/virtual assets) are complex, volatile, high-risk and may not be suitable for all investors. The value of digital assets can fluctuate widely and may result in the loss of your entire investment. Digital assets are subject to, inter alia, market, liquidity, operational, technological, and cybersecurity risks. Digital asset services do not benefit from the protections available to clients utilising MiFID- regulated investment services and they are not covered by any deposit guarantee or investor compensation scheme. Nothing on this website, mobile application, the platform or in any communication from Ronin EM Limited constitutes investment, legal, tax or other professional advice, or a recommendation, offer or solicitation to buy or sell any digital asset. It is prohibited to use our digital asset services in any jurisdiction where such activity would be unlawful or beyond the scope of Ronin EM Limited licence. Ronin EM Ltd. does not offer its services to the public, but solely to a selected group of professional investors and eligible counterparties. Any decision to use our services must be made by a prospective client, based on his/her own judgement and, where appropriate, independent professional advice. Access to and use of our services is subject to eligibility assessment, onboarding, and KYC/AML controls, as well as acknowledgement and acceptance of our Terms and Conditions and policies prior to opening of an account. It is your responsibility to ensure that your use of our services is permitted under the laws and regulations of your country of residence and to comply with any applicable tax and reporting obligations.